Working in any environment is not possible without the involvement of the participants in the process. Involving only some of the participants (e.g. the facilitator, a group working remotely or a group working stationary) will not only significantly slow down the work of the whole team, but will also contribute to frustration, decreased motivation and discouragement for some of the team. This, in turn, can have a negative impact on the quality of the work produced.
Relationships play a key role when sustaining, building, and maintaining engagement. As it has been already mentioned relationships – and especially relationships between employees – are a key factor in the success of an organisation. For the various reasons described earlier (such as the principle of physical proximity, informal communication), building relationships in groups that work stationary is much easier than in a hybrid environment. However, it does not mean that it is a completely unfeasible task.
Building relationships and engagement in a hybrid environment:
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- Contact and communication (joint activities in mixed groups). Try to communicate clearly and frequently.
- Building interpersonal connections beyond purely professional experiences (but nevertheless not exceeding the boundaries set by each participant). Respect and appreciate diversity.
- Creating a space for participants to interact e.g. by creating a chat room where they can exchange information and opinions. Engage in social and informal activities.
Case study
One team managed two international projects. In the first project, participants met for short online meetings to agree on key tasks and deadlines. In the second project, the participants also held several additional face-to-face meetings. Although the second project seemed to consume more time at first, after just a few months it was much smoother to manage than the first project and the participants were incomparably more committed to it. Why do you think this is? What should the team do for the first project? Are desktop meetings necessary or is it possible to achieve the same goals in a different way?
ACTIVITIES
Activity #1
Bingo or knowing each other better!
Relate to the people on a personal level. Identify what you have in common, learn more about different cultures, values, beliefs, goals, and preferences. Give the participants the opportunity to learn more about themselves not only on a professional level. One of the easiest ways to do it is to play BINGO.
BINGO
The rules here are very simple. Bingo scorecards have 25 randomly numbered squares on them, with the word “BINGO” written across the top. Your goal is to cover 5 of those squares in a vertical, horizontal, or diagonal row. You can find Bingo scorecards online at your local hobby store. You can also create your own bingo depending on your team habits and hobbies.
Bingo generator: https://myfreebingocards.com/bingo-card-generator